ANDERSON
MELO
IT Specialist in tech support, networking, and system admin, combining solid IT skills with AI-driven automation and custom GPT solutions.
About me
IT Specialist with over 5 years of experience providing effective technical support in fastpaced corporate environments.
Combines traditional IT expertise with advanced AI skills to deliver innovative solutions.
Highly skilled in troubleshooting, system administration, network maintenance, and AI integration. Known for a collaborative, user-centered approach, strong communication skills, and dedication to maintaining secure and efficient IT operations.
Proficient in prompt engineering, custom GPT development, and implementing AI-powered automation workflow
My Skills
NETWORK & SYSTEMS
Network Protocols (TCP/IP, SNMP, SSL, DNS), Operating Systems (Windows 10-11), Cloud Infrastructure Management
SOFWARE & TOOLS
Microsoft 365 (Teams, OneDrive, Outlook, SharePoint), Microsoft Exchange, Azure Admin, Microsoft Intune, Microsoft Authenticator
SECURITY & COMPLIANCE
Vulnerability Testing, Firewalls, Security Tools, Network Security Policies, Data Security Protocol Development
HARDWARE
Laptop and Desktop Maintenance, Component Replacement, Mobile Device Setup and Configuration
AI & Automation Skills
GENERATIVE AI
Prompt Engineering with Grok and DeepSeek, Custom GPT Development, AI Video & Image Generation
AI SOFTWARE INTEGRATION
OpenAI API Implementation, AI Feature Deployment in Web Applications, External Tool Connection
WORKFLOW & AUTOMATION
Bold new and Loavable with GPT API, Supabase Integration, Smart Task Automation
HARDWARE
Laptop and Desktop Maintenance, Component Replacement, Mobile Device Setup and Configuration
EDUCATION & CERTIFICATIONS
Bachelor's Degree in Data Processing
Bandeirante University, Brazil / 2010
Cybersecurity Certification
Cyberwall Defence, Ontario / 2019
Java Development
Senai Institute, Brazil / 2015
CBTNUGGETS.COM
Microsoft iCloud Administration | 2024 Cybersecurity Essentials | 2023 Artificial Intelligence Fundamentals | 2023